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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Can't even renew a domain - Review by
Anonymous submitted on April 21, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of April 21, 2002): 1 year - 3 years ago |
| Plan used: True Basic |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I tried to renew a clients domain name which expired, of course never recieved a notification that it was due. I called the sales rep to renew thought all was well a couple of weeks later checked the whois and it was never renewed. Called a second time thought it was renewed waited a week checked the whois not renewed. Called the incompetent sales rep to renew a again checked the whois 2 days later not updated and the domain was now available to be registered. Called the sales rep left voice mail with my cell phone number and explained the problem they never called me back. I ended up registering the domain new to protect my clients domain name they have it painted on a fleet of service vans. I feel that they left me vulnerable to a lawsuit with my client if someone else registered their name.
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