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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Poor Service, Unprofessional Behaviour - Review by
submitted on January 30, 2002 |
| Customer's web site: www.chasedomain.com |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of January 30, 2002): 3 months - 1 year ago |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: N/A |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I subscribed for hosting the site at hostpro which was acquired by Interland. Despite their claims of 24 X 7 support, the support was atrocious both during and outside office hours. I cancelled the service within 3 days and asked for a refund. (I was verbally told that, if dissatisfied, I can cancel the order withoin the first month). I did not even receive an acknowledgement. Since then I have sent several reminders to them but they have kept on deducting the money from my account. Ultimately, I had to cancel my credit card with my card company. Now I receive emails from them saying that they will suspend a service that they have not been providing in the first instance!
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