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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Is this cheating? - Review by
Hal submitted on March 11, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of March 11, 2003): 1 year - 3 years ago |
| Plan used: basic |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 3 out of 10 |
OK, they automatically charge your credit card when the next term comes up. But I cancelled Jumpline service the day before and still get charged for the next month I'm not using. I complain. Answer, "That's the way we set up our billing computers to work. There's nothing I can do." Does everybody have to squeeze the last dollar?
I change my primary and secondary name servers fields at Network Solutions to that used by my new ISP. The page accepts the change, but when I check again after 72 hours, Jumpline is back in the fields. I finally place a problem call to VeriSign. A week after that the change finally propagates. I don't know that Jumpline had anything to do with my DN problem. But the money sours my opinion of Jumpline. I never did like their current administration interface.
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