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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| They've done it again - Review by
Anna submitted on April 26, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of April 26, 2003): N/A |
| Plan used: Plus and Reseller |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 2 out of 10 |
Jumpline has now changed their services and now only ofer two plans. Older plus and standard users were not informed of the changes. If you are a jumpline customer on the plus plan you will be paying the $24.95 a month for 300 megs and new customers are paying $14.95 for the same thing. I asked them about this and was told the $14.95 plan is yearly, and that if I wanted it I would have to sign up as a new customer and pay setup fees. I have been a customer at Jumpline for over three years. They could have at least given us an option to upgrade or at least told us they were making these changes.
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