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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Badly Planned Upgrade Jeopardized Site - Review by
Anonymous submitted on March 10, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of March 10, 2002): Private |
| Plan used: Pro |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 2 out of 10 |
We've had enough with Jumpline. It's not only once that our site has been jeopardized by their badly planned upgrade. First, our databases were not transferred; secondly, they transferred data 3-4 weeks old and asked us to either file for a data restoration or to transfer new data ourselves; thirdly, all our e-mail accounts are "deleted" when they do their upgrade; fourth, we're not informed of what changes needed on our part causing all our cgi scripts not working; fifth, poor support - support requests were responded by ignorant tech guys with always-engaged-telephone-support; sixth, our site is now down for more than 1 week! still no assistance offerred!
we're not only loosing business sales, but also customer's confidence, not to mentioned the extra overhead to try to get the site up and running again due to their negligence.
and the above is only the latest upgrade. we've had experiences where they mistakenly restored our data with old data (which we never requested, and this happened several times a year) or server down for unknown reason.
don't go for jumpline if u really want to have a peaceful mind.
they may be fast but the downtime is not something you'd want to trade off.
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