KRPInternet - Reviews at Web Hosting Ratings

Should have been suspicious when all enquiries to all departments were answered by "Kevin". Front Page Extentions didn't work. After the first few e-mails, they (he?) completely stopped responding.

KRPInternet representative's response:

As VP of sales, I surely would have been more than happy to field your complaint. But, alas, I received no such call.

For the record, "Kevin's" primary job is to create new accounts and makes sure every order gets set up properly. When he is comfortable with the set up only then does he turn responsibly over to KRP's technical support group. His role is critical to our success from a service perspective.

As I understand it, you asked KRP to change your account info and or domain name FOUR times! Customers like you, my friend, we don't want. No company does.

If you have a legitimate complaint and wish to talk to someone who can actually do something about it (as opposed to whining on message boards) call me. The number is 888-432-9375.

Very Good - Review by Jaspal Singh submitted on January 31, 2003

Customer's web site: www.maderitechair.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of January 31, 2003): Current customer

Plan used: N/A

Customer service rating: 10 out of 10

Technical quality rating: 9 out of 10

Cost rating: 9 out of 10

Overall rating: 9 out of 10

Very Good, very helpful staff, no hassles, website is up all the time. No problems at all.

Representative of KRPInternet? Click here to respond to this review.

Outstanding. - Review by Leon submitted on December 8, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of December 8, 2002): 1 year - 3 years ago

Plan used: Small Biz Package

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

Simply outstanding. Everything about this company deserves praise. Customer Service is amazing and prompt, and my site has never (to my knowledge) been down. I've enjoyed doing business with them and will continue to do so in the future. My only request would be the integration of MySQL. Thanks KRP.

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Only 1 problem - Review by KRP User submitted on August 31, 2002

Customer's web site: N/A

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of August 31, 2002): Current customer

Plan used: The small biz pakage.

Customer service rating: 9 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 8 out of 10

There's only one problem, since KRP is hosted under Win 2000 many (unix) CGI scripts wouldn't work.

It would've been a perfect 10 if it was running under Unix.

KRPInternet representative's response:

Thank You! I would propose that 9 out of 10 "ain't bad". And, our tech boys are looking at the feasibility of offering Unix as I am writing this. As sales manager I, too, am pushing for it. So look for that offering on our website soon! (www.krp-associates.com)

Untitled - Review by jeff submitted on February 8, 2002

Customer's web site: N/A

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of February 8, 2002): N/A

Plan used: N/A

Customer service rating: 3 out of 10

Technical quality rating: N/A

Cost rating: N/A

Overall rating: 4 out of 10

I called the toll free number and it's disconnected. I called the main number and it just rings. Thank goodness i didn't do a site with them.

KRPInternet representative's response:

As sales manager for KRP Internet it is my responsibility for customer satisfaction. KRP prides itself on outstanding customer service. Our prices aren't bad either. This is the first instance of bad service that I am aware of and you can rest assured I will look into this matter personally. I would appreciate you calling me so we can discuss.

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