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You are responding to the following review:
|Mixed problem resolution satisfaction - Review by
Anonymous submitted on July 22, 2002|
|Customer's web site: N/A|
|Length of time hosted by this company: 3 months - 1 year|
|Date when last hosted by this company (as of July 22, 2002): 3 months - 1 year ago|
|Plan used: Standard|
|Customer service rating: 5 out of 10|
|Technical quality rating: 7 out of 10|
|Cost rating: 7 out of 10|
|Overall rating: 5 out of 10|
|In most regards LiquidWeb provides a good service/product. My dissatisfaction is in the problem resolution area. For some reason, their documentation states that stats will be run every other day, but for the past couple of months I have had to submit a support ticket to get stats run on my site. The response usually says 'your stats have been updated', but somehow stats do not get back into the schedule of programs to be run routinely. The last episode was on 7/5, and stats have not been run yet as of 7/21. There have been other support items that have been handled very well.|
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