Liquid Web - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Mixed problem resolution satisfaction - Review by Anonymous submitted on July 22, 2002
Customer's web site: N/A
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of July 22, 2002): 3 months - 1 year ago
Plan used: Standard
Customer service rating: 5 out of 10
Technical quality rating: 7 out of 10
Cost rating: 7 out of 10
Overall rating: 5 out of 10
In most regards LiquidWeb provides a good service/product. My dissatisfaction is in the problem resolution area. For some reason, their documentation states that stats will be run every other day, but for the past couple of months I have had to submit a support ticket to get stats run on my site. The response usually says 'your stats have been updated', but somehow stats do not get back into the schedule of programs to be run routinely. The last episode was on 7/5, and stats have not been run yet as of 7/21. There have been other support items that have been handled very well.



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