Liquid Web - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Frustrated Customer looking elsewhere - Review by Frustrated customer submitted on August 2, 2002
Customer's web site: N/A
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of August 2, 2002): Current customer
Plan used: 250 MB
Customer service rating: 1 out of 10
Technical quality rating: 5 out of 10
Cost rating: 3 out of 10
Overall rating: 3 out of 10
These guys are LYING when they say they've revamped their customer service dept. and their equipment. What a joke! This company has the feel and M.O. of a couple of guys in a dorm room somewhere, who MIGHT help you out if you're lucky enough to get ahold of them. Half the time I have a problem, they don't fix it until I've called several times. Seriously, the customer service, essentially, DOES NOT EXIST. They say their "customer service center" (ie dorm room) is open during certain hours. Call 'em sometime and find out for yourself. THEY ARE NEVER THERE! And even when you do manage to get through, they usually don't do what they say anyway. On a technical note, YOU WILL HAVE TO CALL LIQUID WEB EACH AND EVERY TIME YOU WANT YOUR SITE STATS UPDATED! This is a rather recent phenomenon, and unbelievably frustrating. Even more frustrating is when you do call in and beg them to update your stats, sometimes (IF they actually do it, which is about half the time) it takes 10 minutes and sometimes it takes hours. Liquid Web offers a lot for the money, but as this site says "IF IT LOOKS TOO GOOD TO BE TRUE, IT PROBABLY IS." Liquid Web is all promises and doubletalk with ZERO delivery. I'll be taking my business elsewhere, even if it costs more money.



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