Liquid Web - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Terrible Customer Support - Review by Anonymous submitted on September 16, 2002
Customer's web site: N/A
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of September 16, 2002): Current customer
Plan used: Pro
Customer service rating: 1 out of 10
Technical quality rating: 4 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
I have been with LiquidWeb for almost a year and I know that I will not be going back.  They have, without a doubt, the worst customer service I have ever encountered.  For example, one time I opened up a support ticket with them and immediately got a response that they were working on my problem.  I waited a few days, added another message to the ticket, and nothing.  I had to wait another week before I got a response, much less a solution to the problem.  Another thing, if you use MySQL or PHPNuke or any spin-offs, don't use LiquidWeb.  They simply don't go together.

Now here's the worst thing yet.  LiquidWeb claims that NetPBM uses up too much of the system resources, and can't be used.  They don't even give you a way to monitor the amount of the system resources you are using.  NetPBM is very popular, and is used by Gallery, which most PHPNuke users are familiar with.  I can hardly imagine it using up any noticable amount of a web server.  LiquidWeb must have some pathetic machines.

My site has been down at least a few times a month the entire time I have been with them.  It is usually shorter then an hour, but it happens CONSTANTLY.  If you have any respect for yourself, go to another host.  There are cheaper better ones out there.



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