Liquid Web - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


A pretty trap... - Review by Thomas Kirby submitted on January 20, 2003
Customer's web site:
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of January 20, 2003): Current customer
Plan used: Pro
Customer service rating: 2 out of 10
Technical quality rating: 8 out of 10
Cost rating: 4 out of 10
Overall rating: 3 out of 10
They lure you in with great prices, and good technical resources, then ZZZZZZZ, they go to sleep. Or more likely, they just ignore you completely. Here are a few things they have done to me: 1) delete log files at random times and dates without warning (because they felt like it), causing me to loose tracking between hits and $$$ radio spots during peak Christmas season, 2) Updated to lastest PHP version, without warning, before the version was stable - crashed the site, took days to patch, right before Christmas. 3) my site was hacked and all my clients' home addresses and phone numbers were stolen - liquidweb's response: So What? I was never able to track how the hacker got in. Liquidweb refused to share log files or help in any way. Even after I threaten to hold them liable for anything that happened to any of my clients.

Bottom line: if you are just playing around and technically savvy, liquidweb is okay. If you have a serious business application, stay clear!



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