Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
|A pretty trap... - Review by
Thomas Kirby submitted on January 20, 2003|
|Customer's web site: virginiaartists.net|
|Length of time hosted by this company: 3 months - 1 year|
|Date when last hosted by this company (as of January 20, 2003): Current customer|
|Plan used: Pro|
|Customer service rating: 2 out of 10|
|Technical quality rating: 8 out of 10|
|Cost rating: 4 out of 10|
|Overall rating: 3 out of 10|
|They lure you in with great prices, and good technical resources, then ZZZZZZZ, they go to sleep. Or more likely, they just ignore you completely. Here are a few things they have done to me: 1) delete log files at random times and dates without warning (because they felt like it), causing me to loose tracking between hits and $$$ radio spots during peak Christmas season, 2) Updated to lastest PHP version, without warning, before the version was stable - crashed the site, took days to patch, right before Christmas. 3) my site was hacked and all my clients' home addresses and phone numbers were stolen - liquidweb's response: So What? I was never able to track how the hacker got in. Liquidweb refused to share log files or help in any way. Even after I threaten to hold them liable for anything that happened to any of my clients.|
Bottom line: if you are just playing around and technically savvy, liquidweb is okay. If you have a serious business application, stay clear!
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