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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Will not return my money!! - Review by
Anonymous submitted on August 26, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of August 26, 2002): Less than 3 months ago |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
The setup process on the web did not work. I could not access the admin page of my site.
I emailed them to cancel my account and return all my money and they said they do not show where I cancelled my account. I could not cancel on the web because my site never got setup.
They even charged me for a month of service when the account didn't work. I emailed and even called them to return my money and they said they would. This has been over a month now and still nothing. Everytime I talk to them they say they will return the money but still nothing is returned.
They are very unprofessional. They say they do not return the setup fees. How can you deny returning the setup fees when the setup didn't work in the first place.
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