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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Poor Communications & Low Uptime - Review by
Anonymous submitted on September 15, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of September 15, 2002): Current customer |
| Plan used: M6-8 |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 1 out of 10 |
I am here researching hosting svcs in order to replace M6.net. Problems - wow, where to begin... It takes numerous emails to explain the simplest problem. There were times when I escalated to the Parent Company, GloPro, just to get someone to pay attention. Wonderful self-help control panel - but when parts don't work and you need a human - forget it. Extremely common to have email fail. Almost impossible to do FTP of large files. In conclusion, this service looks great on paper - and if the up-time was there, then a pro who can handle all aspects thru the control panel would love it. But no joy. It is just a poor service, no matter how great the features and prices look. I'm OUTTA here!
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