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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| criminal - Review by
submitted on February 16, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of February 16, 2003): Private |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I signed up and hated it right away... the fun part was trying to cancel billing. They completely ignore any emails that ask for the service to be canceled. I sent five. Left plenty of phone messages. Started emailing the support email and the sales email - no response. Then called MasterCard and changed my card number - M6 got the new one and started charging again. I am right now in the process of working with MasterCard to do a charge back for months and months of billing for a service I never used.
Don't believe me? Just try to get somebody to answer the 800 number on their website. Leave a message and see if somebody calls you back. Pretend to be a customer and ask for your service to be cancelled - you'll find out what would happen if you ever tried for real. Don't take my word for it.
If anybody from M6 sees this and wants to talk to me... PLEASE DO! I've been trying to reach you guys for months! I've published my email address so feel free... is there a number in Australia where I can reach you? That's where they're located...
Or better just rag on me like you did some of the other posters... I'm okay with that - just let people know what kind of company they would have to deal with if they signed up!
By the way I'm with Alentus now and they are solid and very nice to *TALK* to. I have no affiliation with Alentus, I'm just really, really mad at these M6 people. I'm sure there are plenty on hosting companies besides Alentus that don't suck. End of story.
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