|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| don't waste the time - Review by
Anonymous submitted on August 20, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of August 20, 2003): 3 months - 1 year ago |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I originally went with this company to save a few bucks. It turned out to be a years worth of pain. First, they took 2 weeks to set up my account fully. When I gave up on them in week two and told them I wanted my money back since it took so long and was uncertain how long it would take to get service in the future. There response was no money back guarantee! To I told them to cancel my service and I would chock it up to a learning experience. I would not have hard feelings towards them if they didn’t continue charging my credit card. I reported them to my credit card company each month and got the money back b/c of their billing mistakes and lack of response to the card company. However, they kept charging my card. I tried everything I sent over a hundred emails to the “billing dept” and got only one response 5 months later. The guy I spoke to was very apologetic but in my opinion it was a little late for that. Since then I have had to cancel my credit card due the continued charging. Then once they couldn’t charge me anymore they threatened to report my billing problems onto my credit report and put my account into collections agency. Once again I tried and tried to contact them after receiving this letter. And again it took another week. They did get it straightened out that time, but it has been almost a year and I am still wondering if they will try to do anything.
What have I learned from this… don’t use a company that I can’t find any reviews on…
One more thing for anyone still considering m6.net as a possible host. They are not in Alabama. The NOC is in Alabama. Anyone that you need to talk to or discuss anything with is in Australia (hello time difference). Which means response times stinks. They take at least one day to get back to you. And that wonderful 888 number is just a voicemail number it means you leave a message and they might get back to you. Trust me I have left plenty of messages.
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|