M6.net - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

The worst service in the business - Review by submitted on August 20, 2003
Customer's web site: www.blastoffnow.com
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of August 20, 2003): Current customer
Plan used: M6-7 Reseller Plan
Customer service rating: 1 out of 10
Technical quality rating: 3 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
I've been hosting with M6 as a reseller for over a year. The worst problem with them is that their service is email/ticket only, and it is a 24-hour turnaround with the best case scenario. Here's some of the worst problems I've had with these guys.

Intermittent Email for MONTHS
They used athe IMail server, which they claim was causing all sorts of problems and explained the long episodes of downtime and inability to send email. I've got another account with CI Host (I've been with them for 2 years for another domain) and they've been using IMail without any problems at all!

Suspended Service!
Now that I've waited 3 months for them to switch from IMail to SmarterMail Pro and everything SHOULD be working, I woke up this morning to find that they've suspended my account for reasons unknown. No warning, no contact, just a firewall error when you try to hit my sites. Of course, I have to enter a ticket and wait 24-hours to see what they have to say about it!

Bottom line, if you're planning on reselling, do yourself a favor and skip the shared plans like M6 and go with a dedicated solution like rackshack.net or someone that will at least pick up a phone when you call!

 

 

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