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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Poor Service - Review by
Roger submitted on June 17, 2003 |
Customer's web site: Submitted but not made public |
Length of time hosted by this company: 3 months - 1 year |
Date when last hosted by this company (as of June 17, 2003): Current customer |
Plan used: Business Plan |
Customer service rating: 3 out of 10 |
Technical quality rating: 1 out of 10 |
Cost rating: 6 out of 10 |
Overall rating: 1 out of 10 |
When I first began with this host the service was acceptable, however in the past 45 days there has been an increasing amount of downtime and other problems. Their technical support staff is very limited in their knowledge and ability to provide immediate assistance. And they only allow you to contact them by email, which does no good when the entire operation is down as it has been for over 24 hours now. I'm in the process of changing service to another host because this has become nothing but ridiculous.
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