NTC Hosting - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


The Truth needs to be told - Review by submitted on June 28, 2003
Customer's web site: www.ntchosting.com
Length of time hosted by this company: Private
Date when last hosted by this company (as of June 28, 2003): 3 months - 1 year ago
Plan used: 400-600 megs
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 2 out of 10
Overall rating: 1 out of 10
A not so pleasant customer review for a web hosting company that goes by the name of NTC Hosting. Located at www.ntchosting.com. The purpose of this review is to reveal the truth about this web hosting company. This hosting company entices you with a great price on the 2 web hosting plans they offer. 400mb @ $4.95 a month and 600mb @ $9.95 a month, with a server uptime of 99.9% and 24/7 tech support, plus a 10 day money back guarantee. Sounds great doesn't it? Don't believe the hype. Their services have been steadily degrading from a not so great, amatuerish, unprofessional, member pages typo riddled status to begin with, to a frustrating and completely untolerable rip off. Truth is, for this incredible price, you'll get countless excuses, frequent dead server downtime, ftp, SQL, and web page inaccessiblities. Making their incredibly cheap web hosting prices and great services, nothing but an incredibly sad and cruel joke to say the least. One major hair pulling headache. Oh, and good luck on getting a competant tech support member that can write a comprehensible english sentence to help you with any problems that are sure to arise. Their online tech support is built solely online, which renders it completely useless when the entire system goes down. They do not offer any alternatives in the form of a phone, or fax number to reach them since it seems they have no back up servers to avoid server crashes, etc. For the purpose of this review, this web hosting company rates extremely poor in product reliablity, and customer service. And here's another bit of info, the people running the company often write their own reviews posing as current customers on how reliabe and cost effective this web hosting company is.



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