NTC Hosting - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Overall good, but has some problems - Review by Anonymous submitted on July 11, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of July 11, 2003): Current customer
Plan used: the basic plan
Customer service rating: 9 out of 10
Technical quality rating: 4 out of 10
Cost rating: 8 out of 10
Overall rating: 8 out of 10
At first they were very helpful, but there SQL space is limited to 1MB. Also, they had a disk failure that brought down my site. I wouldn't have been so upset by the disk failure if they had sent out an email discribing the situation. After I got past those two expiriences, everything has been great. Their support staff is very knowlegable and they give you some great options with an easy-to-use administration web interface.
One other problem I have is that the POP3 and SMTP servers do not have the same domain name as your site. therefore, if you have an email alias of say matt@domain.com, the username for that alias would have to lead to a mailbox with a less popular name, such as matt67584 because someone else on the server already has the username matt.



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