NTC Hosting - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


The Truth needs to be told II - Review by Current Customer submitted on July 15, 2003
Customer's web site: N/A
Length of time hosted by this company: Private
Date when last hosted by this company (as of July 15, 2003): Private
Plan used: N/A
Customer service rating: 1 out of 10
Technical quality rating: 2 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
The hosting company's website is down as I'm typing this review.  When the hosting site is down, there is no way you could get tech supports since they don't have any phone#s or fax#s you could reach them other than onlilne driven ticket system.  When the site was down last time, it took them 3-5 days to fix the issue.  I got a utility to monitor websites to see how often my site goes down and found that the site was down on following dates:
June 17, 18, 19, 20, 24
July 1, 6, 11, 14 and today.

On some day, it will be down for hours or some times the entire day.  I absolutely agree with the review written by Gate Keeper on June 28, 2003.  And those who give a high rating for this company, either do not use/check their email, web site, ftp or must be someone from the company.  Because there is no way, any sane person will give high ratings on a company that promises 99.9% uptime but was only able to deliver 90% ( June 17, 2003 - July 14, 2003).  10% down time equals about 2.4 hours a day.  Trust me and others who posted on this website.  DO NOT SIGN UP with these guys.  What good is a good price, if the site is not good.



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