NTC Hosting - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Good tech support, but downtime forced me to switch - Review by submitted on July 15, 2003
Customer's web site: sanctuaryweb.org
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of July 15, 2003): Less than 3 months ago
Plan used: Low-tier annual plan ($4.95/mo)
Customer service rating: 7 out of 10
Technical quality rating: 4 out of 10
Cost rating: 4 out of 10
Overall rating: 6 out of 10
The low cost and ability to support PHP and Perl with an (although small @ 1MB) MySQL database was the primary reason for signing up with this provider for a year.  However, since then the service has been down twice for significant periods.  The latest downtime began sometime during the late afternoon of 14 July 2003 where the entire ntchosting domain and all its associated domains disappeared from DNS, including my sites sanctuaryweb.org and its associated subdomains.  Not only did their domain names go down, but so did all ability to notify support (since support is by email only and their domains went offline).  I did receive a $15 credit for the first episode of downtime; however, two in as many months gives reason to switch providers.  As of 7:42 PM EDT 15 July 2003 their domains are still offline.

Email support (when available) was excellent and informative; response was typically received within 24 hours.  Would appreciate receiving some kind of notification, however, when their services are offline for any reason, including any scheduled maintenance.



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