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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Hmmmm............................... - Review by
submitted on August 1, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of August 1, 2003): 3 months - 1 year ago |
| Plan used: Corporate |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 3 out of 10 |
To "Absolute Garbage":
No, I'm not an employee of NTChosting and at the time was a new client with, at that point, no down time. Funny how things change.
Since mid-June, I've experienced a dozen minor outages and three major (last more than a few hours).
Customer service is slow to respond and is completely useless if the server goes down, since all contact is via email. Also, tech support seems to utilize English as a second language.
As a result of the inadequate performance, poor support and no company updates on issues (like why we are down or for how long), I've been forced to add an additional nameserver as back-up.
Bottomline: This company needs to get their act together shortly or their inexpensive hosting costs should be reduced to paying us. The 24/7 tech support and 99.9% uptime are affirmative misrepresentation (fraud) or in layman's terms... bovine fecal matter (total BS).
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