NetNation Web Hosting - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Best I've tried yet. - Review by John Fowler submitted on March 20, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of March 20, 2003): Current customer
Plan used: Power
Customer service rating: 10 out of 10
Technical quality rating: 10 out of 10
Cost rating: 8 out of 10
Overall rating: 10 out of 10
What can I say? After the fiasco with, netnation was my salvation. I've hosted a high-traffic commercial site with netnation for over a year, and have been down a total of 15 minutes. I don't know anyone who can claim that kind of uptime. It helps that netnation owns their own servers.

Tech support is responsive and problems are resolved quickly. I had reservations about virtual hosting, but really, the proof is in the pudding. I have since moved several clients to the netnation servers.

My only beef is the high overage charges for bandwidth. But hey, if I'm doing $60,000 a month in sales, I don't mind paying an extra $10-$15 if it means that the site is always up and running.




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