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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Support and cost of services could be better - Review by
Paul Pofandt submitted on June 13, 2002 |
| Customer's web site: p3data.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of June 13, 2002): 1 year - 3 years ago |
| Plan used: Standard NomonthlyFees account 200M etc. |
| Customer service rating: 7 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 8 out of 10 |
| Overall rating: 8 out of 10 |
I'm a reseller for NMF as well as a client.
While I find their services pretty good for the most part, they fall down in two areas.
Their support, while usually of a very high standard, occasionally falls completely to pieces. You'll end up with a completely clueless support staff who proceeds to ruin your week and cause no end of frustration. The supervisors however, are VERY professional and can get the job done right and first time.
The other problem is that the cost of service has a tendency to 'rewrite' itself. I can remember searching very hard to find the yearly recurring cost figures - and found them eventually. They were $35/y At the time i forwarded an email to support stating that hiding the figures (or not clearly displaying them) was 'suspicious'. This is now rectified. However, from time to time, there is a service upgrade. More disk space, more features etc. With this come a cost. This might be OK but if you were previously happy with the features, the extra costs (it's now $70/year) can be a little much to swallow.
Other than that, i find the serves very good.
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