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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Great concept, poor service - Review by
Eric submitted on February 6, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of February 6, 2002): 3 months - 1 year ago |
| Plan used: N/A |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 3 out of 10 |
First off I didn't give the URL because it was for a non-profit charity organization.
This is a great concept, but remember that you get what you pay for! I've founf the service tech's to be most inadiquate. The 1st reaction to any problem is to tell the custumer that the problem is on their end. For 3 days I had tech's telling me my site was fine and it was not down.On day 4 they reported that they had a "catistrophic" server problem, but for 3 days IT WAS MY PROBLEM???? All that I wanted was an explination and apoligie, all I got was a run around!
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