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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| From heaven to hell - Review by
Al submitted on July 28, 2002 |
| Customer's web site: www.boons.net |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of July 28, 2002): Current customer |
| Plan used: "no monthly fees" |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
It was heaven. Great servers. A great customer support. Great technical features, almost all what I wanted.I did recommend them, and they got at least one reseller because of that, who invested thousands of $.
Then they upgraded April / May this year. Out of the blue. And it was over.
Site down every other day, for hours. Email down. Emails bouncing. Support tickets open for days, and then dissapearing.
Now support answers again, but all they can do is saying, that they work on it. And next day the site is down again.
I guess they want to get rid of the old customers, which are not paying monthly fees.
The reseller I recommended was going through a nightmare when the "upgraded" in May, and did follow up and clean and repair the move of each site. However he does not have the downtimes on his site anymore, he says.A few weeks ago, he had a few, mostly at night, but now it is stable again. But he pays annually, and I'm having the old plan, with no fees after the setup fee.
If they just would be honest and say, "we cannot do it without fees anymore, please pay or leave", well, I would understand and may be even pay, if I get the reliability back which they had before.
Fortunately I did "smell" the danger when the problems started, and got the business subdomain removed from my site to another host. They would be dead by now with the server down every other day, for hours.
It is such a pity, I did not find equivalent technical features yet. But it doesn't help, if it is down down down.
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