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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Stay Away - Review by
Rob submitted on September 8, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of September 8, 2002): 3 months - 1 year ago |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
The first sign that something was amiss was when they reneged on the the terms of service without prior notice. Without prior notice, there was little time to shop around, and I got stuck paying considerably more than our original agreement called for.
Second problem was the "BIG CRASH" when everything stopped working. There was no customer support via email or tech tickets for about a week. No one answered any of the phones, either.
They would cancel tech support tickets and phoney up the times that the tickets were open. It was several months before they started answering the phones in the office again.
After a couple months my site was 100% functional again, but there was one more glitch -- nomonthlyfees had aligned themselves with a spamming company, and all their IP blocks became blackballed by the anti-spam zealots. Customer supports canned answer was "we're working on it." After waiting another week after the previous bad experiences, I pulled the plug and moved my sites elsewhere.
There are plenty of reputable hosting services out there -- steer clear of nomonthlyfees.
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