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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Too Big for their britches!! - Review by
Anonymous submitted on March 29, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of March 29, 2002): Current customer |
| Plan used: Lifetime (2) - Monthly (1) |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 3 out of 10 |
I have 3 domains hosted with this company, one of them a client site.
Initially, support was good and had good response time. However, over time, they have taken the "all pervasive" attitude that their customers are ignorant louts that don't deserve their time or attention. I destest this! No one knows everything and this is WHY I pay them! Eventually my web-based email, online tech support and control panel problems started.
First problem was not being able to delete email. Their web-based email is ok, but you cannot save anything to folders, they just are not available and you can't use HTML to sent email, although you can receive it. However, when you delete email, it is supposed to be gone forever once you logout of your account. Periodically, when I would log out, and then log back in later in the day, or the next day, all the crap I'd gotten rid of was back! Their initial response....YOU DIDN'T LOG OUT! Well...I sure did. I'm not in the habit of walking around in a coma!!
So, I tried to send a support ticket, but kept getting an error message with an email address to report the problem. Every time I'd write to this address, specifically telling them what the problem was, I'd get a response from a "tech" (laughable term), telling me that I should file a tech support ticket and NOT write to this address anymore! HELLO! Dummies!!
Finally resolved THAT issue by phone!
Then my email became inaccessible as did my control panel, so that I couldn't even get in to reroute mail until THIS problem could be resolved.
When I wrote about this, my tech ticket sat UNASSIGNED for over 14 hours! (They claim, in writing, that your problem will be addressed in 30 minutes or less!) Finally, after complaining in additional entries on this ticket, I received a response that THEY were able to access my email.
I responded with a barb that stated that this was great...however, I was the customer and I couldn't access it OR MY CONTROL PANEL and since I was the one paying, I really felt that I should be the one with access!!!
BTW, making this monumentally intellignet statement, they closed my tech support ticket as resolved! Needless to say, I reopened it, more than once, as the problem was not reaolved by any means!
I might add here that I have several members of my staff, which have email addresses on this domain, who reside in different parts of the country and THEY couldn't access the email either! This went on for 4 days!!
Finally, after additional phone calls and reopening of tech ticket several time, everything was working again, with no explaination as to the problem.
This particular domain will remain with NMF until it is time to renew my yearly registration, which they stated would never exceed $35.00...however, they have added an additioinal $35.00 service fee to renew your domain each year...after the fact. I think that all domains hosted with them should have been "grandfathered" under the old agreement, however, this is how they make their money, so be it....they can do it without me!
I will be looking for hosting eleswhere for all domains hosted with them...the monthly sooner than later and the "lifetime" prior to expiration of the yearly contract.
I refuse to PAY someone to treat me like the village idiot....I can get THAT service for free, just about anywhere!!
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