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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Untitled - Review by
Jaime D Pinkney submitted on April 14, 2002 |
| Customer's web site: acedeuce.net |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of April 14, 2002): Current customer |
| Plan used: N/A |
| Customer service rating: 6 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 7 out of 10 |
| Overall rating: 8 out of 10 |
I have been with NMF since October 2000. I have a few issues with them. The first is the tech support, or lack thereof. I worked Unix tech support at Lucent for 18 months, so I have an idea of what level one and level two tech support is. When I do have problems with my site, the techs at NMF usually can not fix them, they get resolved by system admins or system programmers. I do not have problems that often, though.
E-mail. I have experienced the web-based e-mail deletion problem often. Also, I use Outlook 2000. I consistently get the error in Outlook 2000 that "no transport service was available". I have addressed this issue with NMF, but it has yet to be resolved.
I love the speed on NMF. It is great. Love the Unix interaction since I am a Unix admin. Good uptime. My site has only been down two or three times since Oct 2000, and one of those times was my fault. They have a lot of point and click attributes for the non-techie, which is also good. Plus, now that I can enable my own control panel instead of putting in a help desk ticket to get it enable, things are great
For $70 per year, you get what you pay for. I feel that this worth the $70.
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