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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

High Failure Rates - Review by David N submitted on November 13, 2002
Customer's web site: www.northforkweddings.com
Length of time hosted by this company: over 3 years
Date when last hosted by this company (as of November 13, 2002): Current customer
Plan used: HS1, HSE (http://olm.net/whir/)
Customer service rating: 7 out of 10
Technical quality rating: 3 out of 10
Cost rating: 5 out of 10
Overall rating: 3 out of 10
I've been an OLM customer since 1997 with a dozen different websites hosted at their locations in IL (dedicated servers) and CT (shared servers). With any company, you'll run into bumps on the road sooner or later. Since September 2002, the web server hosting NorthForkWeddings.com has been down over a dozen times. Some causes were due to CGI abuse by other customers on the same server, http server shutdowns, backbone interruptions, etc... Although they guarantee an SLA of 99.9% availability, their support staff is ill-equipped to monitor and take action. They're not very proative. This morning, a monitoring company I've hired emailed me at 1:02 AM informing me of a 404 error. OLM took no action taken until I called them at 8:00AM. I've been in contact with their billing, sales, and technical staff with assurances that the problems on this particular server would be rectified. Unfortunately, the failures continue, like the one this morning. If you've ramped a marketing campaign with search engine submissions, it take days to recover your URL listings when the crawlers encounter 404 errors. This is unfortunate because I found them to be reliable before this year.

 

 

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