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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Better than Most Hosts - Review by
BBailey submitted on March 18, 2003 |
| Customer's web site: baileycomputers.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of March 18, 2003): 3 months - 1 year ago |
| Plan used: Personal & E-Commerce |
| Customer service rating: 7 out of 10 |
| Technical quality rating: 10 out of 10 |
| Cost rating: 9 out of 10 |
| Overall rating: 8 out of 10 |
After being with Jumpline.com for 3 years with no telephone support, I went with OLM.net because of the 24 hr support they offer. I didn't have any problems with them until Miva Merchant decided to quit offering end-user support and most of OLM's support team is not knowledgeable enough to help you or won't. Recently, trying to talk to someone that understands English appears to present a communication problem. Overall, OLM does answer the phone, does offer a lot of options at reasonable rates and willing to work with you on anything other than E-Commerce. Until I can find a hosting company that can offer the same or more than OLM.net with no problems, I will stay with them and their few minor inconviences.
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