One on One Internet - Reviews at Web Hosting Ratings

If you own a business, steer clear of this host. They are inadequate even for a small business. Several times over the past couple years I have been with this host, we have had technical issues related to server administration problems on their side. We only host a site here and use the POP email servers. Using ONLY these services, our site has gone down repeatedly, or email has dropped periodically, and worst of all... each time something goes wrong, they do not respond in a timely manner. You can expect at least a 24 hour downtime in any incident with these guys.

The latest horror story, which prompted me to write this, surrounds a lock file on one of our email accounts on their POP server. There is a lock file preventing one of my employees from checking her mail. She can't check it from Eudora or any other client app. After 3 days of waiting for a response from these inept technicians, the final result is the following email from one of their "support" people:

"Hi,
I was able to configure the mail account cmgualtiere@humachieve.com
in Outlook Express and it worked fine. I was also able to access the
account through web-mail. So this is certainly not a server side
issue. This has some thing to do with the Eudora settings on the
customer side. So please check the settings in Eudora. As it is a
third party software, we would not be able to assist you with the
issue any more.

Thank you "

Now, I went to mail2web (a web based POP client) and attempted to access this email account from there. SAME ERROR.

So... this "support" guy basially lied to get out of doing work. This is typical behavior of this company, and I would avoid them at all costs if you want your service to be up for any reasonable time.

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Great reseller plans! - Review by submitted on February 6, 2003

Customer's web site: www.sherwoodwebdesign.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 6, 2003): Current customer

Plan used: Standard Plan

Customer service rating: 9 out of 10

Technical quality rating: 8 out of 10

Cost rating: 9 out of 10

Overall rating: 9 out of 10

After years of searching, I've finally found a host I feel good about reselling. They have robust features, a great variety of plans, responsive support, and reasonable pricing. The servers are a little slow from time to time, but I've had no noticeable problems with downtime.

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Good web host, slow support - Review by Anonymous submitted on March 19, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of March 19, 2002): N/A

Plan used: Basic

Customer service rating: 5 out of 10

Technical quality rating: 10 out of 10

Cost rating: 9 out of 10

Overall rating: 8 out of 10

I have had my site on One On OneInternet for 18 months. I have had no problems with down-time, billing, nor speed. My web site is a simple site with few visitors. The tech support is by email and, for me, took up to 2 days for a response. Once I did get a response, the support was good.

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Great Customer Service! - Review by submitted on February 16, 2002

Customer's web site: coloradolandforyou.com

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of February 16, 2002): Current customer

Plan used: Standard

Customer service rating: 10 out of 10

Technical quality rating: 9 out of 10

Cost rating: 10 out of 10

Overall rating: 9 out of 10

I had some trouble getting my Front Page site to upload and the folks in customer service worked with me diligently until I got it working. They even sent me a note of congratulations. Also, their first month of hosting is only $1, you get a static IP address, very ample transfer and storage space and I am able to park domains free. So far, I am very impressed. The only thing they're missing is a toll-free support line, in my opinion. They're being rated by this site for uptime etc. and I am anxious to see the results.

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This page is not connected with the company. These reviews and ratings are only the opinion of the poster, are no substitute for your own research, and should not be relied upon for any purpose.