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Host: Parcom
Host URL:
Average customer rating: 8.28 out of 10 based on 12 votes
| Good job - Review by
submitted on August 15, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of August 15, 2003): Current customer |
| Plan used: N/A |
| Customer service rating: 9 out of 10 |
| Technical quality rating: 9 out of 10 |
| Cost rating: 9 out of 10 |
| Overall rating: 9 out of 10 |
Best web hosting service since my last host.
Representative of Parcom? Click here to respond to this review.
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| Best web hosting service - Review by
submitted on August 15, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of August 15, 2003): 1 year - 3 years ago |
| Plan used: N/A |
| Customer service rating: 10 out of 10 |
| Technical quality rating: 10 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 10 out of 10 |
I love the warm family service a get from parcom. Sign up with them they are the best.
Representative of Parcom? Click here to respond to this review.
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| Not reliable. Beware! - Review by
Anonymous submitted on April 17, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of April 17, 2003): Current customer |
| Plan used: Basic |
| Customer service rating: 6 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 9 out of 10 |
| Overall rating: 4 out of 10 |
I joined Parcom several months ago, and was attracted to their services and price. After 2 months, I started having problems ranging from the site being down to not being able to check my email. But it was tolerable, and i have been VERY pleased with their service. However In the past month, my site and email has been down several times. I lost email for 5 days!!! when somehow, someone used an illigal mailing list on their servers. That problem was fixed but now this week, the servers were attacked by a hacker, and down again. That was fixed promply, however, my site was down when i needed to have access to my site. Tonighht, my site and email are down yet again as I write this....
although I had recommended this company to my friends, I will no more.
Be warned.
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| Parcom representative's
response:
Its interesting that this is another anonymous posting. Again, no real way to know if this was our customer. Sorry that this customer feels our service is not that good at all. What about the high percentage of uptime aside from the small addressed issues. Parcom is a security oriented company - hackers are everywhere. We understand we cannot please everyone and some believe we need to be 100% hacker proof which is impossible - we're honest about problems - comes with the territory as they say! But we fix things fast. - Parcom family and staff.
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| Untitled - Review by
Ian Bergson submitted on February 23, 2003 |
| Customer's web site: www.ianbergson.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of February 23, 2003): Current customer |
| Plan used: Entry |
| Customer service rating: 9 out of 10 |
| Technical quality rating: 9 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 10 out of 10 |
I like this host - cheap, fast technical support and very friendly - always willing to help as much as they possibly can and listen to customer ideas and improve services. Good forums as well.
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| Parcom representative's
response:
Thank you very much Ian! As one of our best customers, I wish to thank you for being such a helpful client too. We learn from our customers, and you certainly have taught us a great deal with regards to advanced scripting techniques using our servers! - Dave and the rest of the Parcom team.
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| I like this host - Review by
submitted on December 11, 2002 |
| Customer's web site: www.web-ee.com |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of December 11, 2002): 1 year - 3 years ago |
| Plan used: Professional |
| Customer service rating: 10 out of 10 |
| Technical quality rating: 10 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 10 out of 10 |
I've tried the big companies, paid through the nose, and been screwed. Now I'm with Parcom - they remind me of the good old days at Mindspring - before the Earthlink takeover. The customer support isn't instantaneous but it is professional and helpful. Highly recommended.
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| Parcom representative's
response:
Thank you Jerry! We appreciate this. We are working exceptionally hard to be the best support in the business... our customers are part of our family.
We're up front and tell it like it is around here. Although we cannot please everyone, we try very hard to!
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| not automatic - Review by
Anonymous submitted on December 8, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of December 8, 2002): Private |
| Plan used: N/A |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 6 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 3 out of 10 |
the support is horrible especialy since they
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| Parcom representative's
response:
This is definately not one of our customers. Now, what service level are you? Sorry folks, we highly suggest you tell us why you did not have a good experience because we know competitors love to fill this up with bad reports. We'll let customers decide. :-)
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| excellent service - Review by
L Alford submitted on October 11, 2002 |
| Customer's web site: www.pibweb.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of October 11, 2002): Current customer |
| Plan used: entry |
| Customer service rating: 10 out of 10 |
| Technical quality rating: 10 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 10 out of 10 |
Fast friendly service, a family run company with a heart. Queries are dealt with promptly, and the prices are excellent.
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| Parcom representative's
response:
Thank you so much from the Parcom family and staff!
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| best - Review by
Anthony submitted on October 1, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of October 1, 2002): 3 months - 1 year ago |
| Plan used: 3 of them. Currently Pro Basic |
| Customer service rating: 10 out of 10 |
| Technical quality rating: 10 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 10 out of 10 |
Best hosting company I've dealt with.
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| Parcom representative's
response:
Thank you! Who ever you are! :-)
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| Low price isn't worth lack of support - Review by
Anonymous submitted on September 30, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of September 30, 2002): Current customer |
| Plan used: Entry - Linux |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 7 out of 10 |
| Cost rating: 4 out of 10 |
| Overall rating: 5 out of 10 |
Every week something else isn't working, and is impossible to get working. Obscure Live Support hours if you're on EST, but more importantly Live Support is usually not answered at all. If it is, it breaks in a few minutes before your issue is ever resolved. Form-based support yields no help at all; the problem is always passed off onto something else. I'll be cancelling my account shortly, as I've been informed in order to access my control panel, I have to delete my account and make a new one (which means I have to go through refixing all of the problems I've already spent a month dealing with).
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| Parcom representative's
response:
We do not know who this is. We take care of everyone at Parcom. If anyone has a problem with their account, customers are to always tell us. Without knowing who this is, there is no way for us to resolve this. As far as I am concerned this was not our customer.
Anyone who absolutely needs to talk to the owner is welcome to. No issue gets this far. And a similar note we've done so well in 6 years it wouldn't surprise us if this is a competitor.
Either way, other customers are most welcome to be taken care of by the Parcom family and staff.
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| Parcom - Review by
Anonymous submitted on September 29, 2002 |
| Customer's web site: www.pibweb.com |
| Length of time hosted by this company: Private |
| Date when last hosted by this company (as of September 29, 2002): Current customer |
| Plan used: N/A |
| Customer service rating: 10 out of 10 |
| Technical quality rating: 9 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 10 out of 10 |
This is a family run company which responds quickly to any queries and complaints. The number of basic services included in the low price is quite astounding. To get your own cgi-bin, asp access, multiple dsn (setup fee involved) for the one low price is excellent.
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| Parcom representative's
response:
Thank you for being part of our extended family! You are one of our finest customers - and we appreciate this a great deal! - Parcom Family and Team
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| Excellent Service! - Review by
submitted on September 9, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of September 9, 2002): Current customer |
| Plan used: I have actually used almost all of the plans! |
| Customer service rating: 10 out of 10 |
| Technical quality rating: 10 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 10 out of 10 |
Parcom has the most dedicated and customer oriented people on staff I have ever seen! They do not have automatic setups on anything yet, but they are making that happen as we speak! They keep everyone informed of changes that are being made and are going to be made! They ask what kind of options people are looking for and they integrate them. They say that it takes 1-2 days to setup most accounts and features, but I have always had my accounts and features setup within the same business day! Great job, Parcom!
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| Parcom representative's
response:
Thank you so very much! We do our best here. And we'll continue to improve no matter what! - Parcom
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| Good but not automatic - Review by
Anonymous submitted on January 14, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of January 14, 2002): Current customer |
| Plan used: mid level |
| Customer service rating: 8 out of 10 |
| Technical quality rating: 10 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 8 out of 10 |
They do a nice job, but don't have automated setup for anything, so any orders or changes require a 1-2 day wait. I like their emphasis on security.
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| Parcom representative's
response:
Since this posting, Parcom has been establishing new accounts in the hundreds per day - so we are now creating accounts within one business day (guaranteed). That includes billing, and receipts sent out to the customer! Accounts are ready to go 100%.
Parcom is always working toward improving automation and having the best billing department in the industry.
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This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
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