PlanetGac - Reviews at Web Hosting Ratings

I have had numerous problems with Planet Gac. They have no support whatsoever. There support pages are never up. They never respond to e-mails. The only place you can e-mail them is to sales. They are terrible. Total rip off!

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Our site is constantly Down/Slow and we get no answers! - Review by submitted on March 29, 2003

Customer's web site: www.Aryandawn.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of March 29, 2003): N/A

Plan used: Super unlimited.

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 5 out of 10

Overall rating: 1 out of 10

We signed up around 10 months ago on this super-unlimited packet, I must say We had great support and really good service for around 6 months, suddenly our service has increased in extremely downtime, we lost half of the posters at our site due to this, this must be on purpose since they ignored 20 of our emails, we filled in significant numbers of palnet gac formulas we sent from different emails even in case the main one was blocked, all has been ignored, I would like to contact them through their support forum, but that is not up either. its an extremely disappointed treatment we got over the last couple of months, I dont really need to stay in contact with my hosting company, but when the site is down 50 times aday and total slow then I need some answers and support! this has been going on for many months, I think due to the fact our site is dealing with racial studies that we are projected to discrimination from Planet gac, we dont receive service emails anymore either. all we receive is when the Credit Card has been billed, so that's a sign they do know who I am and that we apparently exist.
I think the whole thing is a tactic to make so tired of them so we change server somehow. a brilliant strategy so they will never be confronted with the real legal issues to this. but they are not getting of the hook so easy, I want some answers to our poor server and if we cannot get it, we are going to go further with this. we done nothing wrong, we are rightfully paying customers.

I hope for all sakes this is just some idiotic Firm problem they had and not deliberately targeted towards us.

That's all for now.

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No Support Whatsoever! - Review by Anonymous submitted on February 21, 2003

Customer's web site: N/A

Length of time hosted by this company: Private

Date when last hosted by this company (as of February 21, 2003): Private

Plan used: Starter

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

They seemed fine for the first month (probably because of the 30-Day Money Back Guarantee). Then after that, NO SUPPORT from the company at all. I wrote numerous Emails asking for Tech Assistance. No one ever replied. I even tried every single email address I could find for them on their website.......still, no response because all of the emails came back undelivered. I had to search for a phone number from another site, called & the number was out of service! Try finding any means of contact with these guys & you'll go insane! They just seem to disappeared after a while leaving you in limbo! I couldn't even find a way to contact them to CANCEL my account! I wouldn't recommend this host to anyone even if it was FREE! You'll get screwed over! A lot of headaches & heartaches.

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SCAM - Review by submitted on February 10, 2003

Customer's web site: www.amicklaw.com

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of February 10, 2003): Less than 3 months ago

Plan used: starter

Customer service rating: 1 out of 10

Technical quality rating: N/A

Cost rating: 1 out of 10

Overall rating: 1 out of 10

Signed up for web hosting almost two weeks ago. A ClickBank charge for the first years hosting went through immediately. Never heard from PlanetGac. Repeated e-mails have gone unanswered, and yes, there is no phone listing. Now there is the chore of filing credit card disputes, fraud charges with the NY attorney general, etc.

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Terrible support - Review by Dan Barowy submitted on February 10, 2003

Customer's web site: uffish.org

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 10, 2003): Current customer

Plan used: Small webhost

Customer service rating: 1 out of 10

Technical quality rating: 3 out of 10

Cost rating: 9 out of 10

Overall rating: 1 out of 10

PlanetGAC started out as a great webhost with excellent, quick support. I recommended this webhost to friends and a non-profit organization I work with. They eagerly signed up as the cost was low, there were many features (shell, MySQL, PHP, crontab) and the reliability was good.

Unfortunately, in late 2002, we started experiencing more and more downtimes. Emails from the GAC admins claimed that script kiddies were bringing down the site and that we would resume out "99.99% uptime guarantee" once the serves were restored. I started to suspect that the people running GAC didn't seem to understand what a "99.99% guarantee" entailed, as this isn't the kind of thing you "resume".

In mid-January 2003, GAC support disappeared completely. All of us using GAC have been completely abandoned. Efforts to email and call the owner have been fruitless. One member informed us that GAC is in fact a one-man operation.

Many of GAC's customers have since jumped ship. Those of us still using GAC are extremely concerned that we will lose the sites we already PAID FOR. I am planning to move soon.

I won't say that GAC was a scam, because it was great for a long time. But the excuses from admin and now the total lack of support lead me to recommend avoiding this webhost. And as for the post on this site by the PlanetGAC admin, I seriously doubt he has a legal department.

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Skip Planet GAC and GAC Technologies - Review by submitted on January 29, 2003

Customer's web site: N/A

Length of time hosted by this company: Private

Date when last hosted by this company (as of January 29, 2003): Current customer

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 5 out of 10

Cost rating: 3 out of 10

Overall rating: 1 out of 10

Not worth spending your money with this company. Customer support at this one-man operation is NON-EXISTENT!

I'm at this website because I'm looking for alternatives to my current webhost, which is Planet GAC. Been with them for a while, but it's time to move on. My pleas for any type of customer support have now gone unheeded for over a week!

My lessor complaint is the downtime experienced over the last few months while they changed servers, got hacked, etc. Uptime is good now, but was very bad for a while in late 2002.

I'd also like to point out that an employee (I think it's a 1-man operation) of Planet GAC / GAC Technologies has violated the Terms of Use for the webhostingratings.com website. The employee is trying to artificially inflate the ratings here. You'd think the employee could better disguise himself/herself! I guess it speaks to the intelligence level of the firm.

Specifically, the Terms state, "Posting false evaluations and/or reviews, in an attempt to lower the standings of one or more companies in the WebHostingRatings.com site, or conversely to inflate the standings of one or more companies, will subsequently result in you being banned from this site, notification of the companies involved, and possible notification of the authorities if need be."

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Dead on arrival - Review by Mark submitted on January 22, 2003

Customer's web site: N/A

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of January 22, 2003): N/A

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: N/A

Cost rating: 1 out of 10

Overall rating: 1 out of 10

The 'account creation time' according to the web site is 3 hours.

It has been two days since I ordered the account and I have yet to hear from them. They have not responded to my email from one day ago.

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Mr. Adams: Watch it! - Review by Marcia Quinlan submitted on September 8, 2002

Customer's web site: www.justinhasit.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of September 8, 2002): Current customer

Plan used: Large Plan

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

Mr. Adams is so off base its scary. They have the best hosting packages and support online. His illegal actions crashed one of their servers for a day and screwed with all of our sites. This moron is lucky we all didnt sue him for lost revenue! I have never been more satisfied with a web hosting company.Dont listen to this fool....

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They Suck - Review by submitted on August 21, 2002

Customer's web site: .

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of August 21, 2002): N/A

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I would say that these positive reviews are from people within PlanetGAC. I reviewed many sites and decided on planetgac because they seamed to be the best. I can tell you without a doubt that hosting with these jokers has been the most costly mistake I have ever made. In the two weeks that I hosted with them my site was down over half of the time. Their site was down for 3 days and they didn’t even give me so much as a call. Planetgac’s support is a joke as well, just try and find a phone number, I dare you. It is impossible. These people are truly rip off artists. If you sign up with them just remember I warned you.

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They are very un-professional - Review by submitted on August 13, 2002

Customer's web site: www.laptopcc.com

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of August 13, 2002): Current customer

Plan used: x large

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 8 out of 10

Overall rating: 1 out of 10

The customer service is a joke. I have been hosted with them for only one month the server has bombed twice.

PlanetGac representative's response:

Mr. Adams was thrown off our servers for violation of terms. He sends out thousands of Spamming emails and we get back thousands of complaints. He has been thrown off several hosting companies servers already all for the same illegal activity. This man is a liar and a spamming law violater. Any hosts gets registration for laptopcc.com, beware. If he wants to deny my accusations let him contact our legal staff legal@gactechnologies.com. He is lucky we even refunded his deposit.

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