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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Non existant Customar Relation Management - Review by
Anonymous submitted on November 4, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of November 4, 2002): 1 year - 3 years ago |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 7 out of 10 |
| Overall rating: 2 out of 10 |
One of the many complains:
Well I've endured various downtime issues here. I've always thought to myself "Well if I can tough it out, the network will be better in the end and even more worth my 7.77/mo" But today when I tried to check my email and then tried changing the pass to what it was before and it still doesn't work. Well I'm done. Even though my account was renewed on 9/28/02 and I still have a year paid for I'm done here.
I'm going to share some space with a client of mine in turn for helping them out with paying alittle of their monthly hosting bill. So I will end up with the same amount of space and everything I have here and alot more (ie: SQL DBs that I don't have to pay setups for). It'll take me awhile to get my clients site nailed down and ready to be online but it will be before my hosting is expired here.
So, I'd have to say that if you are looking into getting hosting here, to realize that I'm willing to lose money to have a host that really does have 99.?% uptime. Not like powweb where they consider uptime to mean when their severs are turned on and everthing should be working. I understand that powweb is attempting to fix these issues but Powweb's inability to address us themselves and tell us what the hell is wrong and an estimate as to when it will be fixed is more irratating than the downtime itself.
And AlphaDesk I appreciate your input and help trying to get things resolved but even you can only do so much. Thanks though.
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