PowWeb - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Yep, Theyre Pretty Good - Review by Anonymous submitted on January 1, 2003
Customer's web site: FunkyTimes.com
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of January 1, 2003): Current customer
Plan used: The Basic
Customer service rating: 7 out of 10
Technical quality rating: 9 out of 10
Cost rating: 10 out of 10
Overall rating: 10 out of 10
Weve had a very positive experience with Powweb thus far. Running a site which was doing close to 9000 uniques/day at the time I thought Powweb would be a risk, and people warned me against using a budget host but our previous host was terrible so we took the plunge for what we thought would be a "temporary" solution.

Our site was pulled once for a few hours when some unscrupulous spammer decided to use our email as a return address in an attempt to discredit us. I wish we had been consulted before we were pulled but then again, spam is a big issue and Powweb simply demonstrated their non-tolerance of it.

After corresponding with Powweb and explaining the situation they were completely understanding, helpful and they put us back online immediately. They kept in touch with us on the issue and in the end we were able to find the culprit and report him. The problem ended with the spammer being pursued legally. Starr Pierce was the guy I dealt with and he was superb - he even offered to waive some fees if I wanted to switch sites. This was a minor issue in the course of things.

Overall, we have had a very good experience with this company. Better than they claim and the server is FAST. I really cant complain and I dont see how anyone else can. At under $8 you get a service thats worth "at least" twice as much and weve used inferior services in the past that have charged three times as much.

We've been with Powweb for 3 years now and still are. No major problems and so far, so good.

 

 

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