|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Complete Incompetence! - Review by
Tim Ward submitted on January 4, 2003 |
| Customer's web site: www.tmphotography.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of January 4, 2003): Less than 3 months ago |
| Plan used: $7.77/month - yearly paid |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
We've been with Powweb for a year and a month. After renewing for another year our site was disabled. I contacted 'tech support' and was told that they had accidentally disabled the account, but that it was now turned back on. A few hours later the site service was back on but our site was gone. When we contacted them about this issue they skirted the issue and avoided the question. Our site was gone with our SQL database and cgi scripts.
It's going to be to much work to put everything back the way it was and we are going to leave. The 'tech support / customer service' has always been horrible and now this gives us a good reason to leave.
My suggestion: If all these bad comments about this company don't lead you to go with someone else... DON'T SIGN UP FOR A YEAR IN ADVANCE. For the time being we'll leave Visa handle them on getting the money back for the year we just paid.
Tim
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|