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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Poorest service I've ever seen - Review by
Randall J. Berry submitted on February 17, 2003 |
| Customer's web site: www.mdgps.net |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of February 17, 2003): Less than 3 months ago |
| Plan used: the worst and only one |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Powweb is by far the worst service provider of any kind I have ever dealt with. Thier tech support is practically non-existent. What little bit of help you get is excuses, or out right lies. Thier incompetence caused more downtime than I have ever had in my entire career on the internet. In my short term of 3 months I spent on thier servers I had more problems with my website than I have ever had from any provider on any long term contract.
Their administrators are never there, even if they are they don't care. The typical response time to fix server issues is usually 12 or more hours. If you have a problem Tech support can't help you because an admin is not around right now.. When you ask, when will they be around the typical answer is "I don't know". Email support is equally useless you'll have to wait 2-3 days for a reply,(unless you consider a robot a reply) if you get one at all.
Don't let the prompt replies from thier sales staff fool you! They're more than willing to rope you in and rip you off! Thier online forums are edited from people speaking the truth about thier poor service. I have seen this done on many occasions on posts from several people.
All of these problems I have had with PowWeb are documented and available for review.
Honestly, I'm not sure how anyone other than a throw away website could ever consider them reliable.
They report a 99% uptime, but just because their servers reply to a ping does not mean they are functioning properly. Yet as far as they are concerned the servers are up and they are not responsible if your site is down.
The worst fact of all is that several times my website had been down, or inoperable due to thier own mistakes and they offered no concern, or credit to that fact. Even though the website is totally dead, when seconds ago it was working fine without any changes. Even with thier own mistakes just because the server responds to a ping they consider it still up so they figure thats all that matters.
The fact that the majority of golden reviews to balance things out are from people who moderate thier forums should tell you something! Even one of thier admin had to cast a vote!
How honest can they be?
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