|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Domain Renewal Billing Errors - Review by
submitted on February 17, 2003 |
| Customer's web site: www.wiesners.net |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of February 17, 2003): 1 year - 3 years ago |
| Plan used: Basic |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 7 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 4 out of 10 |
My e-mail and site went down for 4-5 days. PowWeb did not renew my domain registration although they charged me for it. The techs did a good job of correcting the problem, but billing did nothing to correct their mistake but point their fingers at me. When I quoted the dollar figures from my on-line account statment, they agreed that they made a mistake, but offered nothing - not even an apology. Very poor customer service.
e-mail chain from billing is at www.wiesners.net/powweb.htm
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|