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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| 4 weeks of problems - Review by
submitted on July 30, 2003 |
| Customer's web site: skysblueboy.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of July 30, 2003): Current customer |
| Plan used: standard |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 1 out of 10 |
To whom it may concern:
I seriously reccommend that you do not use POWWEB. Their up time claim is a total fabrication. My clients have recieved 139 undeliverable emails from clients in only 3 weeks. I have tried everything with this company. I even have an email from a supervisor at POWWEB asking me to use his yahoo account as he is not able to get mail either. Customer service is horrible. Typical 2 day turnaround on email support and calling them on the phone is pointless as they do not take calls most times. I suggest you log into their community forum and view their announcement section. It clearly shows the numerous problems they are having and you can track the time frame on these issues getting fixed. When I explained to them that I would have to find a different provider that could PROVIDE reliable mail services (they informed me that I would have to pay a $25 cancellation fee on each of my accounts. I have seven with them. If I am paying for services that I am not recieving, why would I be penalized and have to pay $$$$. I have emails available for you to review that came directly from POWWEB demonstrating their horrible customer support, and several that admit that they know they have mail issues and they have no idea when they will be resolved. These emails are over a 4.5 week period not just one day.
Sincerely,
Heather L Robertson
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