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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Find a solid host instead - Review by
submitted on August 30, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of August 30, 2003): Current customer |
| Plan used: They only have 1 plan |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I left my other hosting company tera-byte because of all the things powweb was offering. I had consistant downtime with my first site but made the terrible mistake of thinking it was do to using MySql to run my entire site and their lack of keeping their sql servers running smoothly. So when I needed a second site and knew I would'nt be relying heavily on MySql I went ahead and signed up with them again.
Well, now I know it is all their servers that suffer from endless up and downtimes. One account is on their www2 server and another on their www3 server. Both experience endless slow periods.
When I finally had enough... I documented my downtimes over a few days and went to their forums to ask what is wrong with their servers and what they are going to do about it. First off, they have a announcement section, but NEVER report anything but major outtages that last days. So if your server is going up and down for 2 weeks they wont even mention it. Thus leaving you with the only choice of asking them in their forums what is going on.
I would check the server address and NOT my website address to ensure that it was the server that was running slow and not just my site. I wrote saying that their server (which was only a blank page with the name of the server) would take up to 2 minutes to load at times and this was unacceptable. I told them I shouldn't be the one monitoring your servers for uptime and that if your servers are having problems you should tell your customers about it and not the other way around. I asked for a explanation as to why these problems weren't in their announcements section.
After a few forum trolls blasted me with everything from I must not know how to make a website, I need to clear my cache to your so dumb for not telling us your address so we can check it ourselves (Even though I clearly stated I was checking the server not my website for downtime). Anyway, a employee finally answered me and in a very condensending tone explained that a user had been running bad scripts on the server for a week and his account was deleted. He then went on to call me a liar about my website on www2 having any problems and I must just be making that up. He then promptly closed the thread. I came back the next day to read this and didn't even get the chance to respond. It was rude and completely unneccasary. BTW, my problems cleared up for awhile on my www3 account but are now back again and plague my www2 account as well. I do not enjoy jumping around companies but they have forced me start looking for a new webhost when my accounts run out.
P.S. Here is how a professional company should have responded,
Dear customer we are so sorry for the inconvenience. We will work harder in the future to inform our valued customers of intermittant problems with our servers. We will look into the www2 server and make sure absolutely nothing is happening there. Once again we apologize for your inconvenience and hope to continue doing business with you in the future. LOL, good luck hearing that from Powweb.
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