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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| so far so good - Review by
Karen Rakow submitted on September 10, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of September 10, 2002): Current customer |
| Plan used: reseller |
| Customer service rating: 5 out of 10 |
| Technical quality rating: 9 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 7 out of 10 |
I have recently moved over to this server, all things considered, it's a very good value!
Support is online only, their forum gets quicker response then direct emails seem to, but both have reasonably good response time.
Email and load times are good
Reseller controls are very good, much more advanced then most of the others, allowing you to set up accounts how you want to.
I did have one very serious problem with them shortly after signing up, was never totally satisfied with the answers or lack of that I received, but I am going on the hopes that even if they won't actually admit any fault, they at least are aware of the problem, and hopefully won't do it again.
All in all, I am mostly satisfied, but going to be wary until I have some more history with this company.
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