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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Pathetic Tech. Support - Review by
Anonymous submitted on January 7, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of January 7, 2003): Current customer |
| Plan used: $99 per year |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 7 out of 10 |
| Overall rating: 3 out of 10 |
The only way to describe ReadyHosting's "Tech Support" is - Completely Useless!
After they make you jump through hoops logging into the trouble ticket system over and over and over until you finally get to write your question, you actually get a fairly quick response. The only problem is that the response most likely will not fix your problem at all. Then they close the ticket as complete (which it isn't) and you have to go through the whole process again and again -never getting the problem resolved. I was actually told by the guy working on my ticket that he couldn't do anything for my problem because he "wasn't a programmer, just a host provider". What??? Why are you answering the tech. support questions then? Why would someone hire you to work tech. support? Pathetic!!! It is making me go insane.
Stay away - do not be lured to ReadyHosting by what seems to be a great deal - especially if you have a shopping cart or anything other than a plain old HTML site.
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