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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Readyhosting.com - Had enough of this garbage - Review by
Anonymous submitted on February 8, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of February 8, 2003): 1 year - 3 years ago |
| Plan used: 1 plan |
| Customer service rating: 6 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
After nearly 16 months of hosting with this company, both my own sites and sites for work, I have had enough.
The first sign should have been the excessive charges that were charged to my account. When I asked about the pricing of options through email I received no reply.
**ding ding** Then when on the phone with them regarding another tech support issue, I asked again about setting up some options and what the costs were. I was told they would be set up right away and then **inaccurately** was told there would be no charge.
But still I hosted with them.
Then after serveral problems with email, page/server load times I find out the credit card we used to set up a couple of personal sites had now been charged for another site, completely unrelated to MY ACCOUNT OR MY CREDIT CARD, and there was now roughly a $100 charge on it.
After dealing with that ove the course of 3 days it was resolved to find I could not log in to get my email.
STILL I HOSTED THERE... I didn't have enough money to setup with someone new or pay the transfers and I figured it had to get better.
Several more times problems ocurred and then in November they decided to perform an upgrade on one of their servers. WITH NO BACK UP OR REDUNDANCY PLAN!!!... This occured IN THE MIDDLE of GOOGLE's crawl and as a result I lost all page rank, my other search engine traffic was demolished and most of all my most productive sales site was DESTROYED less than 5 weeks from CHRISTMAS.
Not working for some time and tight with money again I had no choice but to stay with them.
FRIDAY I receive an email saying I now owe them 3 TIMES WHAT I SHOULD!!!
When I phone to question this I first get a "Its for chargeback that have been done on your credit card" WHICH WERE DEALT WITH SEVERAL TIMES PREVIOUSLY AND DIDN'T HAPPEN!! Then I get a - "Hunh thats weird. I will have to call you back on Monday"
I then get an email saying my site will be SHUT DOWN ON SUNDAY!!!!
M I C K E Y . . . M O U S E
That is all I have to say about this operation.
Absolute Discount Prices.
Absolute C R U D billing/accounting department
Friendly but mediocre tech support.
With the exception of the server "upgrade" that cost me one of my sites, I could "live" with the other tech hassles.
No way can I live with company that can't keep track of invoices, bills, or credit card info.
Chargeback on a credit card OTHER than the one listed.
Cancelling a domain on an account UNRELATED to the one that actually owed money.
NOT EVEN CONTACTING THE DOMAIN OWNER BEFORE DOING SO!!!!!
Not registering the fact that the OWNER'S NAME was different on accounts.
REPEATEDLY TRYING TO BILL FOR PREVIOUSLY RESOLVED ISSUES.
Absolutely ridiculous.
I have fired people for showing 1/100th the ignorance and ineptitude that has been displayed by this company.
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