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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Sucks - Review by
Michael Parent submitted on August 26, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of August 26, 2003): Current customer |
| Plan used: $99/year |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 7 out of 10 |
| Cost rating: 9 out of 10 |
| Overall rating: 3 out of 10 |
My email was down for days (due to a server problem I later discovered). When I finally got hold of someone they asked if I wanted my email moved to a server that was working, I naturally said yes... days later with no change I chased them down to be informed that , oh, I needed to *email* them the request to have it moved. This happened twice.
They mark tickets as completed wihout asking the customer if they are resolved. At which point you cant even respond... all you can do is mark them closed!
This just happened this week:
Ticket 194887: Logged by me
[mod: snipped]
Webhost4life has much better service for the same price range
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