Seanic.net - Review Response


Host Search

·  Home
·  Advanced Search
·  Price Search
·  Host Directory
·  Plan Directories
·  Add Plan
·  Monitoring

 



Education

·  FAQ
·  Guide
·  Quick Start
·  Glossary
·  Selecting a Host
·  Gotchas
·  Domain Names
·  News
·  Cheap Hosting
·  Dedicated Server
.  Stats
·  Resources

 

   

Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Seanic fully understands your concern - Review by submitted on August 21, 2003
Customer's web site: www.grandlac.com
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of August 21, 2003): Current customer
Plan used: standard
Customer service rating: 10 out of 10
Technical quality rating: 10 out of 10
Cost rating: 10 out of 10
Overall rating: 10 out of 10
My name is Michel Morin, and I am a Seanic Reseller. Seanic is hosting about 50 websites of my customers. Most of the time, evething's going fine and easy, but few days ago I had really a large problem with domain name grandlac.com's URL. I could not access to this website thru my ISP, but could access to the temporary URL grandlac.com.seanic7.net...Everything was against Seanic...My DNS settings were OK, settings were modified more than 48 hours and my cache had been flushed several times to avoid reloading some outdated records. Then I went on their Customer Service chatroom and Judy introduced me with a technician. He finally found that the problem was within my ISP provider's server. ISP's dns server (in the ISP network somewhere) has cached a negative response to domain name www.grandlac.com, and this happens as DNS servers often cache dns results including negative results. We also found that users connected thru another connection provider had successful access to grandlac.com and that this issue was related exclusively to my own connection provider. So the problem was an HOSTNAME problem....

It's easy to throw the stone if you don't understand the dark side of the internet...

 

 

Your Response:
Your name: 
Your email:
(must be @YourHost, will be verified)
Your response:

(Please only answer to specific issues raised by the reviewer, advertising will be removed.)

By submitting your response, you agree to read and accept our Terms of Use.

 

 

 

This page is not connected with the company.  These reviews and ratings are only the opinion of the poster, are no substitute for your own research, and should not be relied upon for any purpose.  


© 2003 Advameg, Inc.  All Rights Reserved.