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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Not recommended at all. - Review by
Anonymous submitted on July 19, 2002 |
| Customer's web site: www.silkthread.net |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of July 19, 2002): Less than 3 months ago |
| Plan used: 3U |
| Customer service rating: 4 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 2 out of 10 |
I don't recommend this host at all. About a year ago they completely deleted everything I had on their servers WITHOUT NOTIFYING ME to update their system or whatever they were doing (they never really did tell me). Their support sucks, they talk down to you and aren't helpful at all. A couple weeks ago, they suspended my account due to "non-payment". The thing is, they never billed me or my credit card. When I tried to resolve the issue, they forwarded me to a website to update my billing information, but it wouldn't go through because my information was the same as it was before. I tried emailing them again and didn't receive a response. I am now happily hosted by ICDSoft (www.icdsoft.com).
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