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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Almost gave them a 10... - Review by
submitted on January 3, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of January 3, 2003): Less than 3 months ago |
| Plan used: 3R |
| Customer service rating: 10 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 8 out of 10 |
I was just sitting here, writing a glowing review (after a year of hosting), when I wanted to check something on my website. The server hard drive had crashed, and the backup they had made was old and contained nothing about the user accounts (including their webpages) or the database. They had to reset my passwords, and I had to set up 50 users and try to find an old copy of each of their websites.
On ther other hand, everything before today has been wonderful. I've never gotten an answering machine on their toll-free phoneline, and the person on the other end is always courteous and helpful. The site management tool was a little slow, but I never saw the site go down (except for that time yesterday).
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