|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Down again today - Review by
Anonymous submitted on May 20, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of May 20, 2003): Current customer |
| Plan used: 4U |
| Customer service rating: 9 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 6 out of 10 |
Our company's been hosted by Tera-Byte for years. Usually the service is good, but it is uneven.
1. Over the past couple of years we have had two extended outages, one lasting 2 and a half days. Email was flakey yesterday and today we've been down all morning. There have been other shorter outages.
2. They tend to change things. For example, Front Page extensions just disappeared one day. They were happy to put it back, but it takes time to find out what they did. They changed something in their FTP service so that some FTP clients won't work with it (e.g. Windows command line FTP and Front Page FTP--anything that won't support passive mode) and never announced the change.
3. The ENSIM Control Panel is excruciatingly slow (it took 2 minutes for one page to respond). It's also confusing and clumsy. The documentation is sparse, hard to use, and slow to access.
In defense of Tera-Byte, I have never experienced the support problems that some other raters mention. I use email support, and the answers are courteous, correct and quick. Their plans offer several things that I like, including low-cost static IP and real FTP accounts.
However, I'm in the process of migrating my sites elsewhere because of up-time issues.
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|