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Host: Unihosting
Host URL:
Average customer rating: 1 out of 10 based on 2 votes
| Zero Communication - Review by
JJ Vaas submitted on August 11, 2003 |
| Customer's web site: www.sierrarecordings.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of August 11, 2003): Current customer |
| Plan used: silver |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I host 2 sites with unihosting. Everything was working great till a few months ago and one of my sites stopped working. I figured maybe my dns registartion was up so I email them repeatedly about getting my site back running with no replys. I have a second site that is up but is very very slow and half the time when I'm using web mail the page times out. Again I have sent numerous email with no reply.
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| Lack of service - Review by
Anonymous submitted on August 15, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of August 15, 2002): Less than 3 months ago |
| Plan used: Silver Plan |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Had a simple ASP site and was setup on their systems. After more than 65 days and repeated E-mails to Tech Support, nothing was done to fix the problems and errors that their servers were having. ASP service was not setup correctly on the servers and so would not display asp code. This was speceified when I signed up for the site that it must have working ASP and it was agreed by them it was. They supposedly have a 6 hour response time to trouble tickets. It was takign 2 to 3 weeks to get a response and only then after placing over a dozen tickets to them about the problem and still nothing was done. After requesting that my contract be cancelled They request 1 week to fix the problems and wanted a daytime phone number. It was provided but never responded to. Just recently turned the information over to the company lawyer to get our money back.
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| Unihosting representative's
response:
The client in question wilfully misconstrues the facts. If our records are correct, the client here demanded, quite irrationally, that we provide Microsoft Access databases when it was made clear on the web site that MySQL and mSQL were available, but not Access. When the refund request was initiated, it was well past the three month moneyback guarantee. Our disgruntled friend above is a very demanding and unfortunately irrational person.
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the poster, are no substitute for your own research, and should not be relied upon for any purpose.
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