UpTown Web Hosting - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Customer support is non-existent - Review by Scott submitted on December 21, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of December 21, 2002): Current customer
Plan used: It is a $25/month plan
Customer service rating: 1 out of 10
Technical quality rating: N/A
Cost rating: 1 out of 10
Overall rating: 1 out of 10
I had trouble with transferring my domain name to Uptown Web Hosting....I left several emails using addresses that they supply for sales (sales@uptownwebhosting.com), for billing (billing@uptownwebhosting.com) and for information (info@uptownwebhosting.com). i left several voicemails at 2 different phone numbers provided (866-350-HOST and 850-233-5259).  i created an esupport ticket that the company even states on their voicemail greeting can be used for immediate responses.  to date, i have not received a return phone call, a return email message (not even an auto-respond message that they received the message), and my esupport ticket remains open with no response (i only received an auto-respond msg that the message was sent to the help desk).....phone support is from 9a-9p PST and i continually called several times every hour and voicemail always picked up....i have yet to see the "unavailable" message disappear from the link to the online support chat.  my colleague and i watched it round the clock for 2 days and it was constantly unavailable.  i am currently trying to find out from "Liveperson", the company that powers their online chat, if they capture the actual times the chat system is in use.  on the date of this submission, i emailed and called Uptown and asked them to cancel my order and not to charge my credit card in january.  i suspect that this company is run by a couple people and they are trying to look bigger than they really are and are in over their heads! there is definitely some false advertising going on here! whatever the case, i will find out! i rated a "1" to uptown's value because i never received any service from them.



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